In today's world with the increased risk of unauthorized data and privacy breaches, we are committed to providing superior customer service, and protecting our customers' personal information is extremely important to us. This Privacy Policy outlines how we collect, use, share, protect and hold your personal information.
We collect personal information from our customers when it is reasonably necessary for our business purposes. That means, we collect information to supply you with the products you have asked for and to provide you with the best possible service. Information collected may include your name, address, date of birth, gender, contact details, payment information, credit information & driver's licence.
We may also collect personal information from your visits to our websites for our marketing and statistical purposes.
We collect information (including but not limited to personal information) regarding the use of our services in order to comply with the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 (Cth) (DRA). The DRA requires us to collect information about the type of and use of services we provide, including but not limited to: the source and destination of communications such as emails and phone calls; connection and disconnection of internet and WAN services and the assignation of IP addresses. The DRA precludes the collection of internet browsing data and the content of any communication.
We will not collect any information regarding the content of your communications (including any personal information therein) and this includes email, voice and internet browsing. We will not access any information you store on infrastructure located in our data centres or hosted on virtual infrastructure at any time.
We collect your personal information as reasonably necessary for the purposes of delivering services to you and we collect this personal information using a variety of means including but not limited to application forms, emails, tickets and telephone conversations.
We may use cookies or other similar technology for collecting data (including personal information from time to time) regarding the use of our own websites.
We collect information (which may include personal information) regarding the use of our services using the 'logging tools' within our core infrastructure.
Personal information is used for the purposes of creating an account, providing services and security as part of our service to you or an entity you represent. For the purposes of service delivery, we may share your personal information with third party organisations such as:
Any personal information collected from cookies (or similar technology) in relation to our website is used for systems and marketing improvement only. We will not sell any personal information collected.
Any information (including any personal information) we are required to collect and store pursuant to our DRA obligations may be disclosed to:
Access to this information is governed by the DRA.
All information (including any Personal Information) stored by us is kept on secure servers within our data centre environment within Australia. Some information may securely pass in transit via data centres located in the United States or Europe where necessary.
All information is stored in a manner that reasonably protects it from misuse and loss from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Most of the Personal Information is, or will be stored in client files which will be kept by us for a minimum of 7 years.
You may have access to the personal information held by us by calling 07 3120 8800. We will always require proof of identity prior to giving access to you of copies of any of your personal information that we hold.
We aim to keep all your personal information accurate, up-to-date and complete. You can update or amend the personal information about you that we hold by contacting us on 07 3120 8800.
We will attend to all questions and complaints regarding your personal information. You can contact us about your personal information and related privacy issues as follows:
By email:
privacy@australiancommunicationsgroup.com.au
By telephone:
07 3120 8800
By mail:
Aust. Comms. Group Privacy Contact Officer
PO Box 2335
Tingalpa, QLD, 4173
Should you not be satisfied regarding our response to a concern or complaint regarding your personal information collected and held by us, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.